Home Forums ePix Support Visual composer won't load only shows preloader

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  • #59207

    Trevor
    Participant

    I’ve searched through the forum and I can’t figure out why the visual composer won’t load. It flips over to a new page like it will load but it it gets stuck with the visual composer preloader icon. I’m running wordpress 4.01, ePic 1.3.1 and visual composer 4.3.4
    I have tried reinstalling wordpress and deleting the theme, reinstalling it and also deleting visual composer and reinstalling it. I have no idea what else I can do

    • This topic was modified 3 years, 11 months ago by  Trevor. Reason: typo
    #59209

    Trevor
    Participant

    Further to the previous post… Now nothing works on my site. Pages don’t load with anything other than text, no galleries work, the blog is not formatted properly. The problems all started when I tried to install the update of ePix. I had manually deactivated the theme and deleted the theme to install as per the documentation. Everything seemed ok after I did that but now that I’ve updated the visual composer nothing is working. I am at a loss what to do. The content is on the site. it just won’t load properly. I’ve turned off all plugins except the ones required for the site,

    My Site is provocateurimages.ca

    Please I need help ASAP I’ve got a site that does not function

    #59243
    Andy
    Andy
    Keymaster

    Hi,

    It appears to be working fine for me, I’m wondering if it’s a caching issue on your browser. See a screenshot below I just took:

    http://help.themeva.com/wp-content/uploads/2014/12/Screen-Shot-2014-12-17-at-17.56.07.png

    #59252

    Trevor
    Participant

    I’ve had to reinstall wordpress, the theme and visual composer to get the backend site functional again. I still have a problem with grid galleries. The images are lining up one on top of another.
    The grid gallery is based on portfolio categories http://provocateurimages.ca/portfolio

    #59286
    Andy
    Andy
    Keymaster

    Hi Trevor,

    Okay, that’s a bug. I’ll release an update over the next few days, until then you can fix it by editing the following file

    ePix/js/jquery.isotope.min.js

    Replace the entire contents with this version:

    http://epix.themeva.com/wp-content/themes/ePix/js/jquery.isotope.min.js

    #59310

    Trevor
    Participant

    OK replaced the file but things still are all messed up. not all of the images load. http://provocateurimages.ca/portfoliob

    #59322
    Andy
    Andy
    Keymaster

    The slides that are missing appear to have no image attached to them. Can you ensure that there are images for them in the Slide Set – if there are images, please post your WP login details and I’ll take a look for you.

    Also, I really like the site design – would you be interested in having it showcased on the main demo site?

    #59356

    Trevor
    Participant

    OK thanks for the file. Although I have to completely rebuild the gallery its good that it works again. If you would like to use the site in your showcase please do.

    I do have two other questions that I can’t find answers to in the documentation.

    1. How do I get the parallax image to push right up to the top of the page? Right now there is a gap and I find it kind of annoying http://provocateurimages.ca/book-a-session/

    2. In your demo on Themeforest you have a “buy now” button on the side menubar. How the hell do you do that? I can’t for the life of me figure that out.

    #59393
    Andy
    Andy
    Keymaster

    Great, thank you. I’ll be updating the showcase soon.

    1. You can edit the row with the parallax on and add “no-margin-top” to the class field. However, it appears you have something else causing a cap.If you provide your WP login details, I’ll take a look for you.

    2. You can generate any shortcode via the Visual Composer and switch to “Classic View” > then “Text” view on the editor and copy the shortcodes. You then goto Appearance > Widgets > Menu Sidebar Panel and add a “Text” widget. This is what I’ve used –

    http://help.themeva.com/wp-content/uploads/2014/12/epix-widgets.txt

    • This reply was modified 3 years, 11 months ago by Andy Andy.
    • This reply was modified 3 years, 11 months ago by Andy Andy.
    #59401

    Trevor
    Participant
    This reply has been marked as private.
    #59403

    Trevor
    Participant

    The “no-margin-top” class does not remove the title. Also no such with the cut and paste with the visual composer text into the text widget. You can have a look.

    #59461
    Andy
    Andy
    Keymaster

    Entering the word BLANK into the alternative title removes the title. I’ve done it for you and added no-margin-top to the first row > class field.

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