Home Forums ePix Support Woocommerce Email Notification for Status FAILED, CANCELLED, REFUNDED and PAYMEN

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  • #56987

    Simone pasqualini
    Participant

    Hello,

    Woocommerce Email Notification for Status FAILED, CANCELLED, REFUNDED and PAYMENT PENDING are not sent

    I look forward to your reply.

    Regards,
    S.

    #56992

    Tom ( Support)
    Keymaster

    Hi Simone,

    The theme has no control over this 3rd party plugin. I recommend checking the email in which these messages are sent to, to see if you have entered the correct one, or they are going to spam.

    Contact WooCommerce directly to ask them about this also as there may be an update for example. If all else fails, contact your host and ask them as they should be able to see if it is sending emails out and where they are routing to.

    Hope this helps.
    Tom

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