Home Forums ePix Support WooCommerce Shop- Variable product issue

Viewing 15 posts - 1 through 15 (of 18 total)
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  • #57791

    arotone
    Participant

    Hi Tom,

    There is an issue for WooCommerce Shop page on ePix.
    When I choose “Variable product” as Product Type,
    annoying line & text appear in attribute section… (see attached pics.)

    How can I edit remove / or how can I edit this page..???
    * The URL is like ::: http://www.example.com/product/product001
    But I couldn’t find any pages like “product” which could editable.
    And even I don’t know where is appropriate css…

    Variable product on ePix WooCommerce

    #57792

    arotone
    Participant

    it doesn’t show the text, but when mouse over,
    the text ‘Clear selection’ has appear in right bottom (‘in’ outside square line).

    #57793

    arotone
    Participant

    here exactly what browser shows…

    ePix-WooCommerce-VariableProduct

    #57802

    Tom ( Support)
    Keymaster

    Hi,

    The line underneath is meant to contain the attributes set to the variable product within the WooCommerce page. You can edit each product manually.

    If you want to remove the border, you can add in the following CSS to Appearance > Theme Options > Customize > Custom CSS.

    table.variations tr {
    border-width: 0px !important;}
    

    Hope this helps.
    Tom

    #57836

    arotone
    Participant

    Thank you so much Tom, for your great support always!
    It works perfectly.

    But it still appears unknown ‘overlapped’ elements + unwanted text..
    (Please see the attached pics – I’ve put red circles..)

    How could I remove them…?
    overlappedimg

    #57859

    Tom ( Support)
    Keymaster

    Hi Arotone,

    Thank you for the kind words.

    When you select a Color in this case, the ‘Clear Selection’ text will appear as this is a standard WooCommerce option when using variable products.

    Exactly which browser and version are you using?

    Please set your reply to private and provide your URL/login details so I can take a further look for you regarding the line appearing as there is meant to be content within it.

    Kind regards,
    Tom

    #57900

    arotone
    Participant
    This reply has been marked as private.
    #57925

    Tom ( Support)
    Keymaster

    Hi Arotone,

    I have just logged into your site and seen that you are not using the latest version of WordPress. I highly recommend updating WP, ePix and Visual Composer before we test things again.

    A new update has been released for ePix which contains the latest version of Visual Composer too.

    For more information on updating the theme, please see here.

    Once updated, you can update VC by go to Plugins > Deactivate VC > Delete it > Appearance, Install Plugins, click install Visual Composer > You should now have the latest version.

    Then reset your browser cache and websites cache (if you have a cache plugin installed).

    Hope this helps.

    Kind regards,
    Tom

    #57967

    arotone
    Participant

    Thank you for your great assistance.
    I’ve updated WP + VC now.
    The issue still there, it would be quite helpful if you could help…
    Thank you so much in advance.

    #57980

    Tom ( Support)
    Keymaster

    Hi,

    Try resetting your browser cache as the icons are definitely not there on my browser.

    I will ask Andy (theme creator) about the WooCommerce Variable Product option. Your site seems to be acting differently to my developer site. I will get back to you soon.

    Thank you for your patience.

    Kind regards,
    Tom

    #57992

    arotone
    Participant

    Hi Tom,
    Thank you for your kind support.
    Unfortunately, on my side, site shows icons even i clear the cache completely…
    Mac / FireFox 33.0.2
    Mac / Safari – Version 5.1.6 (7534.56.5)
    Mac / Chrome – Version 24.0.1312.56

    it would be quite helpful if you could let me know which browser you checked?
    it’s really strange…

    Regarding WooCommerce Variable Product option, thank you so much for your further assistance!!!

    #58052

    Tom ( Support)
    Keymaster

    Hi,

    I am not 100% sure what you have done here but I created a test product and the correct drop down appears with the price within it.

    I recommend either copying what I have done and also reading through WooCommerce’s documentation here.

    Hope this helps.
    Tom

    #58068

    arotone
    Participant

    Hi Tom,

    Appreciate for your kind response.

    I try to duplicate your test product, then I found the exact issue.
    When I set them in “same price”, the problem occurred.
    (Your test product set in different prices, therefore no problem.)

    #58083

    Tom ( Support)
    Keymaster

    Hi Arotone,

    Please can you test this by activating the default WordPress TwentyFourteen theme to see if the same error occurs. If it does, then this is a bug with WooCommerce unfortunately. If it does not occur, we will have a further look into this.

    Kind regards,
    Tom

    #58094

    arotone
    Participant

    Hi Tom,
    Thank you so much for all your kind cooperation.
    You are right. It’s occur in TwentyFourteen,
    it is definitely error of WooCommerce.

    Sorry for bother you, and thank you for all your help.

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